Elsinore Valley Municipal Water District (EVMWD) announced today that it will continue to defer disconnections for non-payment, postpone a pending rate increase, and reopen lobby services.
To further protect public health and assist customers during the COVID-19 pandemic, suspension of water service shut-offs for delinquent bills has been extended through September 30, 2020, continuing an action taken by the district in March.
EVMWD continues to bill for water service. Customers in need can make payment arrangements by calling 951-674-3146. EVMWD also offers low-income rate assistance to qualifying customers through its RARE program.
The EVMWD Board of Directors voted unanimously yesterday to delay a previously approved rate increase for July 1 that was intended to cover the rising costs of imported water, energy, treatment, preventative maintenance, and capital improvement projects. Now, Elsinore Division water rates will not increase until January 1, 2021, and sewer rates will not change, according to a statement released by EVMWD. Effective July 1, 2020, Temescal Division and recycled water rates will maintain the slight increase adopted by the board last August.
“We know this is a difficult time for many people in our community,” said President Andy Morris. “At EVMWD, we are committed to doing what we can to help them by minimizing economic hardships and continuing to provide safe, clean drinking water without interruption.”
EVMWD’s lobby will reopen to the public on June 1. In concert with health department guidelines, social distancing and masks will be strongly encouraged. Increased sanitizing by EVMWD staff will be implemented. EVMWD encourages customers to continue to pay bills online at www.onlinebiller.com/evmwd or by phone at 951-674-3146. For more information, visit www.evmwd.com.
